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I'm not a Sendgrid customer but their "warm up" answer here is totally insufficient. It strikes me as an attempt to spin a major outage as standard operating pr
by jerkstate 10y ago
I'm not a Sendgrid customer but their "warm up" answer here is totally insufficient. It strikes me as an attempt to spin a major outage as standard operating procedure, and as a result I'm not going to use their product in the future.
- monkpit 10y agoWhat leads you to believe that their explanation is not acceptable? I'm not saying I don't believe you, but more information about why you hold this opinion would be interesting to me.
- jerkstate 10y agoTo accept their explanation would be to accept that they went into this maintenance either with the intention of causing a several day long service outage or without knowledge that they would cause a service outage (i.e. something happened that they didn't anticipate.) If it was intentional, Bob help anyone who trusts them with their business. If it was accidental/unanticipated, they need to own up to what went wrong and show how they're going to prevent it in the future.