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Twitter's other problem is that they cannot be consistent in their moderation, because when they ban someone threatening violence against celebrities in the nam
by makomk 10y ago
Twitter's other problem is that they cannot be consistent in their moderation, because when they ban someone threatening violence against celebrities in the name of, say, feminism the campaign to reinstate them comes from people in the tech industry and press that they can't ignore.
- CM30 10y agoThen they have to become like most large companies and be willing to take criticism from the press. I mean, it's not like Twitter's immune to it already. They're getting hammered from every angle over their platform and its attitudes towards harasment and trolls and moderation. Which brings me to a point about commmunity management I'd like to make: Don't even get into this field if you want people to always like you. Or if you're obsessed with your 'reputation'. Running a community site means making difficult decisions. It means losing friends over the community's rules and principles. It means you will get a very bad reputation from at least some part of society as a bully or dictator. This is what a community manager is perceived as by a banned member: http://www.managingcommunities.com/2012/12/03/community-manager-facebook-profile/ http://www.managingcommunities.com/2012/12/03/community-mana... Unfortunately, it seems Twitter (and a lot of such companies nowadays) seem more interested in keeping their friends in the media than they do running a decent community.