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I have no relation to anyone working at PageDuty. I'd like some real customer experience (but I can't tell if you are really a customer or not). Sorry if this i

by yeukhon 10y ago

I have no relation to anyone working at PageDuty. I'd like some real customer experience (but I can't tell if you are really a customer or not). Sorry if this is not allowed. But why PagerDuty? I looked at it many times (especially I am an AWS customer so at every convention I see them). I can set up an alert as email or even as SMS message with AWS, by feeding only CRITICAL issues to the ops team. What other features do PagerDuty offer and how did PagerDuty save your day?

realbarack 10y ago
We use it at my company. I'm not intimately familiar with all the features, but here's what I can tell you: -It's easy to set up and manage different on-call schedules -It's easy for someone to manage their own alert settings (e.g. I can add a bunch of different ways to be contacted, like "text me, then call me after 5 minutes if I haven't ACK'd") -We've integrated it with our internal metrics collections systems so it's really easy to say, "page someone when ${complex_condition} happens" -IIRC it's not particularly expensive and totally better than the overhead of setting up and managing your own alerting systems.
- toomuchtodo 10y ago
  Exactly. Its a human intervention/alerting/escalation broker. No ops team (or team who does ops) should be without it.
fred256 10y ago
Escalation, shift scheduling.
coredog64 10y ago
Others have already mentioned most of what I like, but I'm also a fan of the muting. If an alert has already fired, additional instances of the same problem don't result in a new alert. No more opening your mail client to find 5000 emails with the same stupid "An error happened" subject line. Integration was dead simple as well. I couldn't use the official client (because reasons) and it was only a few lines of Python to fire alerts from TIBCO Hawk.
- zok3102 10y ago
  Curious - was it to alert on events from BusinessWorks apps or EMS servers?
kapitalx 10y ago
Pagerduty puts alot of focus on reliability. They have redundant telephony providers and are hosted in multiple cloud provider data centers. You don't want your alerting service to go down with your service. When AWS goes down, Twilio, hipchat, and many other services can go down with it.

by yeukhon 10y ago

realbarack 10y ago

We use it at my company. I'm not intimately familiar with all the features, but here's what I can tell you: -It's easy to set up and manage different on-call schedules -It's easy for someone to manage their own alert settings (e.g. I can add a bunch of different ways to be contacted, like "text me, then call me after 5 minutes if I haven't ACK'd") -We've integrated it with our internal metrics collections systems so it's really easy to say, "page someone when ${complex_condition} happens" -IIRC it's not particularly expensive and totally better than the overhead of setting up and managing your own alerting systems.

toomuchtodo 10y ago
Exactly. Its a human intervention/alerting/escalation broker. No ops team (or team who does ops) should be without it.

fred256 10y ago

Escalation, shift scheduling.

coredog64 10y ago

Others have already mentioned most of what I like, but I'm also a fan of the muting. If an alert has already fired, additional instances of the same problem don't result in a new alert. No more opening your mail client to find 5000 emails with the same stupid "An error happened" subject line. Integration was dead simple as well. I couldn't use the official client (because reasons) and it was only a few lines of Python to fire alerts from TIBCO Hawk.

zok3102 10y ago
Curious - was it to alert on events from BusinessWorks apps or EMS servers?

kapitalx 10y ago

Pagerduty puts alot of focus on reliability. They have redundant telephony providers and are hosted in multiple cloud provider data centers. You don't want your alerting service to go down with your service. When AWS goes down, Twilio, hipchat, and many other services can go down with it.