> We've shown over the past 40 years that we value developer productivity much more than user resources Of course: we're developers, and we can't multiply. Wh

> We've shown over the past 40 years that we value developer productivity much more than user resources Of course: we're developers, and we can't multiply. When we use the user's time, we picture using one user, not one million (or, more reasonably, a couple thousands). So it rarely occurs to us that the users' resources are vastly more important than our own productivity. To a lesser extent, this can be true for custom software as well.