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Southwest Airlines experienced issues with "multiple technology systems" today. It left flights grounded and the website inoperable. It's amazing that their bu
by aluminussoma 10y ago
Southwest Airlines experienced issues with "multiple technology systems" today. It left flights grounded and the website inoperable.
It's amazing that their business can grind to a halt because their IT systems failed. Does anyone have details on what exactly failed?
- dragonwriter 10y agoIt sounds like it included a ticketing/reservation system (may have been more, but most of the problems reported except the main website -- well, unless some poorly-designed tight coupling was in place -- seem to be explainable by that.) If you can't validate printed tickets, generate boarding passes, know who has a ticket (or how many people have tickets) for a flight, etc., your business -- as an airline -- is kind of in a bad place.