Skype is my go-to example of why software quality matters. They dominated the market. Tons and tons of people had Skype accounts and, to this day, "Skype" is i

Skype is my go-to example of why software quality matters. They dominated the market. Tons and tons of people had Skype accounts and, to this day, "Skype" is informally used as a generic verb for videoconferencing. The problem is that the quality has fallen substantially over time. Now things like http://appear.in http://appear.in are much better solutions for basic videoconferencing and Slack has eaten the communications space which Slack should have owned.