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I would put the whole Indian business thing in a different way. India is a pretty difficult market. Its not that the companies don't care about the customers ra

I would put the whole Indian business thing in a different way. India is a pretty difficult market. Its not that the companies don't care about the customers rather things get complicated too quickly. Amazon had to cutback on its returns and refunds policy on mobile phones back in Feb/March. Comparatively I can still get refunds on Amazon US. Logistics is also a nightmare in India which causes a lot of delays.

thewhitetulip 10y ago
The thing is I don't care about delays, refunds or returns. All I care is that I get a good service. Amazon sends more communication, if their product is delayed, the make sure that they send a SMS. Of course we don't expect everything to be delivered daily Basically it is obvious since Amazon has been matured into a good product since the past 30yrs!