3 ms·

I have not bought anything from Flipkart since more than one year. The company was doomed from the start, I had the chance to see it form their interview proces

I have not bought anything from Flipkart since more than one year. The company was doomed from the start, I had the chance to see it form their interview process. It is so broken that I felt it outrageous that it was the _hottest_ startup in India. Amazon is awesome, because it provides low prices + quality service. It isn't just "discount retailing" Flipkart built its reputation on motorola phones because Moto was exclusive on Flipkart, beyond that they never really picked up, the thing is Flipkart's quality reduced time over time and their approach itself was wrong, they started on "discounts" when they should have started on maintaining their customer service. But typical Indian business, once they "grow" they don't care about customers anymore, the only puzzling thing is that how does Flipkart act like it from now itself, by no definition are they grown or successful or both.

pm90 10y ago
How is it typical of Indian businesses? I feel like this is overgeneralizing that aspect. I can see what you mean in this specific instance though. I wonder if its just lack of experience in transitions from a small company to a bigger one in the India startup environment.
- piyush_soni 10y ago
  It is kind of the general business attitude here, unfortunately.
  - Ankurkkhuran 10y ago
    I disagree. That is over generalization.
    - piyush_soni 10y ago
      No, it's just generalization, and that's why I said general business attitude.
  - deleted 10y ago
    [deleted]
thisisit 10y ago
I would put the whole Indian business thing in a different way. India is a pretty difficult market. Its not that the companies don't care about the customers rather things get complicated too quickly. Amazon had to cutback on its returns and refunds policy on mobile phones back in Feb/March. Comparatively I can still get refunds on Amazon US. Logistics is also a nightmare in India which causes a lot of delays.
- thewhitetulip 10y ago
  The thing is I don't care about delays, refunds or returns. All I care is that I get a good service. Amazon sends more communication, if their product is delayed, the make sure that they send a SMS. Of course we don't expect everything to be delivered daily Basically it is obvious since Amazon has been matured into a good product since the past 30yrs!

pm90 10y ago

How is it typical of Indian businesses? I feel like this is overgeneralizing that aspect. I can see what you mean in this specific instance though. I wonder if its just lack of experience in transitions from a small company to a bigger one in the India startup environment.

piyush_soni 10y ago
It is kind of the general business attitude here, unfortunately.
- Ankurkkhuran 10y ago
  I disagree. That is over generalization.
  - piyush_soni 10y ago
    No, it's just generalization, and that's why I said general business attitude.
- deleted 10y ago
  [deleted]

thisisit 10y ago

I would put the whole Indian business thing in a different way. India is a pretty difficult market. Its not that the companies don't care about the customers rather things get complicated too quickly. Amazon had to cutback on its returns and refunds policy on mobile phones back in Feb/March. Comparatively I can still get refunds on Amazon US. Logistics is also a nightmare in India which causes a lot of delays.

thewhitetulip 10y ago
The thing is I don't care about delays, refunds or returns. All I care is that I get a good service. Amazon sends more communication, if their product is delayed, the make sure that they send a SMS. Of course we don't expect everything to be delivered daily Basically it is obvious since Amazon has been matured into a good product since the past 30yrs!