3 ms·

Just want to say thanks for doing such a fantastic job with Urban Airship. We're using it for our app and it's proven to be extremely valuable and has saved us

by pxlpshr 17y ago

Just want to say thanks for doing such a fantastic job with Urban Airship. We're using it for our app and it's proven to be extremely valuable and has saved us loads of time, we'll have no problem paying when we exceed our usage. :) Really looking forward to implementing AirMail too, can we sign up for early access anywhere? One minor issue I've experienced is that push notifications sometimes never make it to the phone -- since UA/Apple doesn't return deliverability or system status, there's an inexplainable black hole and this is important given the nature of our app and potential consequences for failing to receive a notice. I assume this type of integrity is related to why you've released AirMail? Is the deliverability failure largely an issue w/ Apple's push/queue system or UA's?

mtrichardson 17y ago
Awesome, thanks for using UA! At the bottom of http://urbanairship.com/products/airmail/ http://urbanairship.com/products/airmail/ , there's a signup form - we'll be emailing that list first with early access. Or, you can email me ( michael@urbanairship.com ) and I can get you on the list. Apple's push service has a few quirks - in addition to connectivity issues (which can definitely be numerous - thanks AT&T!), there's also a problem when passing along a development device token to a production server. They'll silently drop the connection and we won't know until the TCP window size fills up that this happened - in other words, messages can be lost. There's a feature we've implemented called push debug mode that will watch for this, but it will slow down broadcasts or large sends. We recommend having this on during testing and are working on a more automated solution. So, you could try that. But, in general, yes, issues like this were some of the initial inspiration behind AirMail - we tried as much as possible to talk to our customers and get feedback and the product naturally grew out of hearing what they wanted.

by pxlpshr 17y ago

mtrichardson 17y ago

Awesome, thanks for using UA! At the bottom of http://urbanairship.com/products/airmail/ http://urbanairship.com/products/airmail/ , there's a signup form - we'll be emailing that list first with early access. Or, you can email me ( michael@urbanairship.com ) and I can get you on the list. Apple's push service has a few quirks - in addition to connectivity issues (which can definitely be numerous - thanks AT&T!), there's also a problem when passing along a development device token to a production server. They'll silently drop the connection and we won't know until the TCP window size fills up that this happened - in other words, messages can be lost. There's a feature we've implemented called push debug mode that will watch for this, but it will slow down broadcasts or large sends. We recommend having this on during testing and are working on a more automated solution. So, you could try that. But, in general, yes, issues like this were some of the initial inspiration behind AirMail - we tried as much as possible to talk to our customers and get feedback and the product naturally grew out of hearing what they wanted.