5 ms·

Love seeing this on top of HN, in light of recent discussion about securing your own email. I've tried Sandstorm a couple of times and loved it. They're alway

Love seeing this on top of HN, in light of recent discussion about securing your own email. I've tried Sandstorm a couple of times and loved it. They're always improving. Kenton himself seems ready to respond in depth both whenever Sandstorm is discussed on HN, and at times when I email Sandstorm for support. I'm sure he's got his limits. He is setting a high bar for customer support within the company. I think that's smart. Innovation does not happen in a vacuum. Talking to customers with an open mind is a great way to learn what they want and spur some creative process within yourself.

kentonv 10y ago
:D We believe in releasing early and often and using feedback to direct development. (Truth be told, this is why the "powerbox" features that we like to talk about a lot aren't totally done yet: user feedback identified many other, more pressing things to improve!) That said, my dirty secret is that I have a little app that queries HN search every five minutes and gives me a desktop notification whenever Sandstorm is mentioned. :)
- studentrob 10y ago
  > my dirty secret is that I have a little app that queries HN search every five minutes and gives me a desktop notification whenever Sandstorm is mentioned I guessed that. You were too good at it. Good job making the name unique haha. Just hope there is no anti-real world sandstorm tech that's developed in the future ;-) I don't think it's dirty. That's a service itself that other companies would do well to follow by implementing in-house or through investment. I think many companies do track mentions. Few follow through with real engagement. There is a difference between observing and engaging. In these fast times, I imagine it makes a difference. Perhaps some users would find this intrusive, and I guess it could be done poorly. I think you set a good example (so far.. ;-) )
  - eitland 10y ago
    Google alerts and/or some kind of analytics service can also (to a certain degree) give you an opportunity to answer discussions while they are still active.
  - herbst 10y ago
    i've recently identified this issue for myself and wrote https://karmalert.com https://karmalert.com i think this is only getting more relevant in the upcoming years.
mnutt 10y ago
I seem to remember someone mentioning the idea that in the future you could "layer" sandstorm's grains such that you had one that was your inbox (running, say, Mailpile) and have a pass-through SMTP grain that was responsible solely for pgp-signing messages. That way you keep your pgp keys safe from any security vulnerabilities in your mail client. I could be misremembering, but it sounded like a cool idea.
- kentonv 10y ago
  That was probably me. :) Yes, it's something that would be possible with the Powerbox.

kentonv 10y ago

:D We believe in releasing early and often and using feedback to direct development. (Truth be told, this is why the "powerbox" features that we like to talk about a lot aren't totally done yet: user feedback identified many other, more pressing things to improve!) That said, my dirty secret is that I have a little app that queries HN search every five minutes and gives me a desktop notification whenever Sandstorm is mentioned. :)

studentrob 10y ago
> my dirty secret is that I have a little app that queries HN search every five minutes and gives me a desktop notification whenever Sandstorm is mentioned I guessed that. You were too good at it. Good job making the name unique haha. Just hope there is no anti-real world sandstorm tech that's developed in the future ;-) I don't think it's dirty. That's a service itself that other companies would do well to follow by implementing in-house or through investment. I think many companies do track mentions. Few follow through with real engagement. There is a difference between observing and engaging. In these fast times, I imagine it makes a difference. Perhaps some users would find this intrusive, and I guess it could be done poorly. I think you set a good example (so far.. ;-) )
- eitland 10y ago
  Google alerts and/or some kind of analytics service can also (to a certain degree) give you an opportunity to answer discussions while they are still active.
- herbst 10y ago
  i've recently identified this issue for myself and wrote https://karmalert.com https://karmalert.com i think this is only getting more relevant in the upcoming years.

mnutt 10y ago

I seem to remember someone mentioning the idea that in the future you could "layer" sandstorm's grains such that you had one that was your inbox (running, say, Mailpile) and have a pass-through SMTP grain that was responsible solely for pgp-signing messages. That way you keep your pgp keys safe from any security vulnerabilities in your mail client. I could be misremembering, but it sounded like a cool idea.

kentonv 10y ago
That was probably me. :) Yes, it's something that would be possible with the Powerbox.