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Based on the following comment by the employee, this was actually a case of "do shortsighted things to save money." "He moved the customer support to Philippin
by ryporter 10y ago
Based on the following comment by the employee, this was actually a case of "do shortsighted things to save money."
"He moved the customer support to Philippines because he can get someone for like 10-12$ an hr. Great idea.. right? Let's connect the customers who are loaning flightcar a 30-40k car to someone in Philippines who does not understand english or even knows what a floor mat is."
- yardie 10y agoActually, English is regularly spoken in the Philippines. They were s US territory at one point in history. What the problem typically is is not a language barrier. These outsourced call centers are typically boiler rooms. The agents are incentivized to close the call, not fix the problem.