3 ms·
This implies airlines compete on customer service, which, with very few exceptions in niche areas, the most certainly do not.
by webbore 10y ago
This implies airlines compete on customer service, which, with very few exceptions in niche areas, the most certainly do not.
- pavel_lishin 10y agoThey might start once consumers have a quantifiable measure of customer service.
- craftkiller 10y agoPerhaps this will change that? I know Amazon's review section has dramatically changed my purchasing behavior for products.
- jpalmucci 10y agoFalse. Jet Blue is way better than United, for example.
- guinness74 10y agoBut what percentage of passengers would fly Jet Blue over United at a more expensive fare?
- dublinben 10y agoEnough passengers to fill every Jet Blue flight, apparently. The existence of airlines that are not awful budget ones proves that plenty of consumers are willing to pay more for quality.
- runamok 10y agoIt depends on how expensive. Airlines that lose my luggage, charge crazy fees and have incredibly narrow seats often get dismissed out of hand unless they have significant discounts. I usually just check southwest first because of this.
- jballanc 10y agoDo you fly primarily in the US? Because I have noticed that most US airlines seem to be in a race to the bottom, but this is not the trend worldwide. I fly both Lufthansa and Turkish relatively frequently and everything about the experience with them, from the airports, to the customer service, to the food, is head-and-shoulders above every major US airline.
- jessriedel 10y agoAn even easier step would be Kayak allowing you to select how many checked bags you'll have, and baking those fees into the price. Less subjective than customer rating, but they still dont take even this minor step.