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Understanding Line, the chat app behind 2016’s largest tech IPO
- hkmurakami 10y agoOverall solid article but strangely light on details. >Gaming was 40 percent of Line’s revenue in 2015, its largest single line item for income. >Gaming can be high-grossing but it is also subject to fads and trends. Line’s games have performed well but, as we have seen in the past, just one title underperforming can drag the company’s revenue down. >“Historically, we have depended on a small number of games for a majority of our mobile game revenues, and we expect that this dependence will continue for the foreseeable future,” Line admitted in a filing. For example, their gaming revenue is dominated by "Tsum Tsum", a falling puzzle style game that uses Disney IP and the Line platform. It's been a top 5 game in Japan for a few years now. The fact that the article doesn't call this out specifically is surprising. Also, their sticker revenue is now about 20% of their revenues iirc (according to an article I recall reading last year), which I don't think was called out in the article. At one point this was 80%+ of their revenues. They seem to have achieved diversification of revenue sources, but core user growth is the main risk.
- tuna-piano 10y agoBut is the type of gaming that would be associated with line a fad in totality? And are stickers just a fad as well? Will people be buying them 10 years from now?
- hkmurakami 10y agoI actually think stickers fill a real need of 1) "I am not exactly sure how I can respond best to my friend's message in words, but I can be vague and generally pleasant by using this cute/funny with this sticker" 2) I am too lazy / don't care enough to craft a thoughtful and appropriate message.
- Larrikin 10y agoYou forgot the 3rd case, the stickers can express more than just words and really shape the overall feeling of the conversation. Its a completely different style of conversation when talking to American friends over LINE that treat it like Facebook vs talking to a Japanese friend that is adding in stickers in between the text to add an entire different dynamic to the conversation. People use stickers differently which also helps show their different personalities.
- sho_hn 10y agoUsing stickers well is also a form of eloquence, and of demonstrating empathy. They're often commentary for just-received messages, i.e. it's a way to say "I got what you just tried to say" by picking the right sticker (individual well-known sticker types - such as poses or facial expressions found in many different packs across different characters - become tropes/memes). And people also tend to appropriate certain characters, so it becomes a way to maintain an identity within group.
- egypturnash 10y agoGiven that there's a photo of a shelf full of merch of Line's characters in the middle of the article, I wonder how much of their revenue is just that. And how much of their game revenue is coming from games starring their characters. Come up with simple, cute characters, and stick them on everything possible. Hey, it worked for Sanrio...
- simbalion 10y agoThis stuff is a fad, like the housing bubble and the .com boom. People who don't really understand technology or the internet or how people use both think they smell gold and they take us on these ridiculous roller coaster rides about "The next big killer app" or whatever. Then that app is dead in 5 years. I guess if all one is interested in is making money, then good for them, kudos. But in the grander sense.. "the internet shrugged."
- Larrikin 10y agoLine is a fad like Facebook is a fad then. Pretty much every single person in Japan with a smartphone has the app and it is the standard way to communicate. I didn't need a phone plan when I lived there because I ended up making maybe 5 actual phone calls over the course of 3 years because LINE totally served my needs. The only people I met with a Facebook were people who liked traveling and were actively looking for English speaking friends.
- brobinson 10y agoAlmost every person in Taiwan has LINE, too. Something like 75% of the country has an account.
- mrtron 10y agoAnd everyone who communicates with people in Taiwan. Sticker sets are shockingly popular with the 40+ crowd.
- reustle 10y agoThis is also the case in countries down south like Thailand. Everyone who is anyone is on LINE, and businesses display their LINE ID before anything else.
- inthaiguy 10y agoLine ID + FB page and now more often Instagram.
- kirkdouglas 10y agoI hope that WhatsApp will resist adding all these stickers and games and find it's way to monetize (bring back paid subscription?).
- egypturnash 10y agoStickers are great. Stickers let you quickly communicate a reply with two or three taps. They can also lighten things up; I giggle every time my boyfriend uses the "that's great but I am Trying To Work now" sticker I drew for him. What could read as curt and grumpy in text is instead expressed faster by a drawing that is a little bit inherently goofy. YMMV obviously, maybe you're just too serious to ever want to use a cartoon zebra to express yourself.
- sotojuan 10y agoAgreed. Stickers are harmless and a popular feature. That said, I find it strange how LINE suggests stickers/emoticons for almost every word possible.
- MichaelGG 10y ago>sticker I drew for him That's pretty neat, but I haven't seen that; how do you do your own stickers? I don't think anyone would argue against being able to send free-form drawings. The stickers in Skype and Telegram, otoh, seem to be mostly "meme junk". Random clips of TV, or (IMO terrible) cartoony drawings. My daughters use them sometimes, same with strings of emoji. But I find it expresses far less than words would do. It's like they're just hunting around for a cute image, with little thought beyond that.
- egypturnash 10y agoLine and Telegram both let users upload their own sticker sets. And I am a professional cartoonist who thinks nothing of spending her spare time drawing a bunch of goofy drawings of one of her characters. Really I kinda had to; all my pro cartoonist friends have them too, and I felt naked talking to them without a set! http://egypt.urnash.com/blog/tag/stickers/ http://egypt.urnash.com/blog/tag/stickers/ has an older version of the set I did for myself. Still haven't posted the set I did for my boyfriend. I'm looking forwards to being able to dump these into Apple's sticker market. Passive income off of something I did for my own use, woohoo! (There's also a thriving trade in custom stickers: gimme a couple hundred bucks and I'll crank out a set of goofy, expressive drawings of a cartoon character you like to be on the Internet.)
- gaius 10y agoHow does a chat app need 2500 employees? Then again the same question applies to Twitter.
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- sho_hn 10y agoThey also have an Uber-like taxi service and others. I don't know how Line Taxi is doing, but in Korea, the equivalent KakaoTaxi is quickly becoming the default way to get a taxi.
- dilemma 10y agoLine isn't an app, it's a business. You think companies that don't make apps at all need zero employees?
- level3 10y agoLINE isn't just chat. In addition to developing stickers and games, their integrated apps include making payments, purchasing music and comics, hailing taxis, searching for jobs, gifting, making reservations, shopping, finding flash sales, and a lot more. They also provide services such as a chatbot platform and hosted blogs. They are constantly expanding and adding new services, and I'm sure they also have a large sales team trying to get companies on board with everything they add, and they have to do that in multiple countries.
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- seanp2k2 10y agoInteresting times we live in. A "free" chat app is going to be valued at >$1bn and they make money selling digital stickers and perks for their Tetris clone, while publishing companies can't stay afloat with ads. Maybe publishers should sell stickers. Edit: 9 billion.
- antisthenes 10y agoPeople don't care about the news or comprehensive journalism. Bread and circuses.
- AznHisoka 10y agoYep, Humans are social animals and chatting is just as crucial as eating (in 1st world countries). Reading the news? We can do without it. One is addressing a need, the other isn't.
- TeMPOraL 10y agoAlso it's enough for a few people to read the news; rest will learn the important things via chatting. For instance, I learned about today's massacre in France because my SO called me from work this morning to tell me about it. Otherwise I probably still wouldn't know it happened.
- niftich 10y ago'Ecosystem' apps like this remind me of stuff like Neopets [1], where you spend time (and money) within a social gaming portal. Of course, these gaming portals of old started with gaming and later expanded into chat and social, whereas LINE (and Facebook) went the other way. They're also vaguely similar to MMOs like Runescape, MapleStory, Second Life. The point is, these services all hinge on user participation, user-to-user interaction, and virtual economies, which sets them apart from your run-of-the-mill chat app that just mines your external link clicks for ads, or shows some display ads. [1] https://en.wikipedia.org/wiki/Neopets https://en.wikipedia.org/wiki/Neopets
- Animats 10y ago"140,000 sticker sets and 6,830 emoji." They even sell a special emoji keyboard.
- Taniwha 10y agoToo many chat apps .... My son is in japan, I have to load line on my phone. I sometimes work in China, I have WeChat. Hangouts for text messages. Work uses Zoom. Another group I hang out with have settled on Slack .... I want just one
- J_Darnley 10y agoEmail. A federated protocol that can send messages regardless of the other person's host.
- inthaiguy 10y agoMeh, I have all those and more, and I don't really feel it's painful switching between them.
- TeMPOraL 10y ago> Too many chat apps Indeed. I only learned about LINE today and it's apparently "2016's largest tech IPO"...
- jsemrau 10y agoI am working on a Line Bot and their api documentation is one of the worst I have ever seen. Hope is that with the IPO they hire some resources to do this.
- kalleboo 10y agoLINE has actually turned out to be my favorite messaging app. Stickers aside, it's one of the few ones with a native desktop app, support for sending video clips, it has a really good group chat implementation (you can attach notes to a chat which is useful for stuff like planning meetups). There's integration with their other services as well - if you subscribe to LINE Music you can embed a song into a chat. It just feels like they made a lot of good decisions overall. I communicate with some workmates over iMessage which often has delivery problems (random delays), has very poor group chats, and obviously is Apple platform-specific and yet is still inconsistent among the few platforms they do support (you can send links on a Mac that can't be seen on iOS) Family uses Facebook Messenger which on the desktop is stuck in a small frame on their website and in general just feels impractical and feature-anemic. Some tech-inclined friends use Hangouts, and I don't communicate with them much because opening up Chrome decimates my battery life. That client was also very slow to adopt basic UI features such as copy/paste of images and drag and drop. I don't know anyone who uses WhatsApp or Telegram.
- darylc123 10y agoFYI, messenger.com is a standalone site for FB Messenger.
- brokenmachine 10y agoSome tech-inclined friends use Hangouts, and I don't communicate with them much because opening up Chrome decimates my battery life. That client was also very slow to adopt basic UI features such as copy/paste of images and drag and drop. Is there a hangouts app for iphone? Can you only use hangouts through Chrome on an iphone? I'm on Android and I've been very happy with hangouts. Works great moving seamlessly between my phone, tablet and PC. Saying that in the past they were slow to adopt those features is irrelevant now as the features you mentioned are currently supported. I would rather use an end-to-end encrypted chat app, but haven't been able to change over yet. I tried Chatsecure with a tech-savvy friend but could never get it to work. It would never handshake successfully. You could see the handshaking messages in Hangouts, so I know it was able to send messages and trying to handshake (both the ones I sent and the ones my friend sent), but it would never connect.
- matthewrudy 10y agoI've been a big Line user ever since I moved to Taiwan two years ago (and subsequently moved back to Hong Kong) Taiwan has embedded Line into their social norms in the same way as most countries have done with Facebook. It's safe to assume that anyone you encounter, regardless of age or social status, is available on Line. The branding is also very pervasive, doing promotions with convenience stores, clothing, toilet paper, and anything else you can think of. It's won over Japan, Taiwan, Thailand and Indonesia. It's gradually winning over Korea. (there were at least 5 merchandise stores in Seoul a few months ago) However, growing out of those core markets hasn't worked so well. Hong Kong has been targeted for a few years (opening a flagship store, and a few pop-up shops), and it gets reasonable use over here. But it's not managing to kick WhatsApp or wechat. (I saw a recent stat of 35% of users) So if they can't win over Hong Kong, I'm not sure how it'd work on Europe or North America where their "asian cute style" branding doesn't win them so many bonus points.
- rahimnathwani 10y agoIt's interesting you bring up the contrast between Line/WeChat usage between Taiwan and Hong Kong. Perhaps people in Hong Kong are more likely to have frequent contact with acquaintances in mainland China, than are people in Taiwan. I'm not sure it's about cultural differences or branding. Just path dependence.
- sidek 10y agoAnecdotally: it isn't just proximity to mainland China. It's proximity to China and the West. Depending on what social groups you run in, you're more likely to use both facebook/tumblr/etc and/or Chinese social networks. A lot of people I know had Line, but most of them didn't really use it for messaging-- just the games, especially TsumTsum.
- rahimnathwani 10y agoYes, the point I made about HK/mainland and WeChat applies equally to HK/Western and WhatsApp/FB.
- alexmingoia 10y agoIt's too late. Too bad you couldn't invest while they were growing. They've hit a wall and it doesn't seem like they'll be able to expand outside of Taiwan/Japan
- inthaiguy 10y agoAm in Thailand and everyone has Line. I have all the relevant messengers and really not much pain switching between them. What I can't understand is how WhatsApp squandered its early lead. This IPO represents their failure capturing the market. Had they really executed, they could have owned mobile chat.
- timwaagh 10y agohonestly facebooks messaging app is annoying and slow. facebook might have a lot of users but how many of those use messenger? myself i install t and then quickly deinstall it. messenger has more to fear from apps like this than they do from it. whatsapp is good though.