sometimes the eye roll isnt directed at the person asking the question, but instead more of a "ive answered this question 10 times this week, if i could pull ev

sometimes the eye roll isnt directed at the person asking the question, but instead more of a "ive answered this question 10 times this week, if i could pull everyones attention for 5 minutes, no one would ever need to ask it again." but instead employees refuse to read all-employees emails from IT, and upper management does not choose to schedule time for all hands training/meetings. in this scenario the eye roll is directed towards management for not fixing the training issue at a higher level in the company. a once a month hour long training session might fix hundreds of hours of helpdesk backlog. but that would cost money because people wouldnt be working. or maybe the eye roll is directed at the employee who deleted the bulk-email solution, unread, that was sent out hours,days,weeks,months before they asked the question.