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Dealing with individual personalities is a reality of the workplace, but obviously there are limits. It sounds like duties and responsibilities need to be more
by shanecleveland 10y ago
Dealing with individual personalities is a reality of the workplace, but obviously there are limits. It sounds like duties and responsibilities need to be more clearly defined one way or the other. If "help desk" is part of his clearly defined role, then he needs to do a better job. If its not, they need to find a better way of addressing the "help desk" need.
- satysin 10y agoIt might be part of his role but it sounds like he is expected to do much more than handle broken computers and such. Perhaps he is partly at fault for not raising this with his manager but it is also his managers responsibility to be aware of how much work he is doing in all areas of his positions responsibilities. Given the limited (and one sided) information we have and going by my personal experiences of small companies I would put my money on him being overworked and expected to "do it all" because "how hard is running antivirus to fix a problem".