I've been there too, I get it. I'm trying to roll out a new company-wide backup platform and people come by my desk because Candy Crush isn't working on their p

I've been there too, I get it. I'm trying to roll out a new company-wide backup platform and people come by my desk because Candy Crush isn't working on their personal iPad. Non-technical people have a very strong tendency to treat their co-workers in I.T. as their personal tech support, and managers outside of I.T. don't understand why you can't just make the developer/sysadmin/network engineer/dba/whatever do all the BS helpdesk work at the same time.