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You left out: 5. Incompetent IT Ops mostly staffed by cheap contractors to offset overpaying for terrible hardware and software from Cisco to ensure a complete

• pat_space 10y ago
  It was a sad day when my old company shuttered the web-based VPN portal, which allowed us to access the company intranet through a browser window. Closing it down required us remote workers to connect and send all of our traffic through AnyConnect, killing our connection speeds. Come to think of it, we were still running Windows XP on all of our laptops when I left in mid-2015 (laboratory information systems).
• devonkim 10y ago
  Having been ops before I have to stand up a little. Not all contractors compete primarily on price (in my case I was paid substantially more than FTEs and even other contractors I found out - 20%+ more than my peers, in fact) but also based upon scarcity of qualified persons. I've rarely heard of VPN that's consistently stable that meets the conflicting requirements that IT managers ask for. Juniper, F5, Cisco, and even smalltime crap based upon OpenVPN just constantly breaks repeatedly in many real-world corporate networks. This doesn't mean that you're incorrect though - most IT O&S winds up going to lowest-bidding contracting companies and offshored resources that are measured upon the dumbest KPIs ever that completely leave out whether users are actually happy with anything at all. In fact, most IT in the F500 seems to have given up on ever making users happy. I'd say the better measure would be tickets / user filed - if a user never files a ticket, they're not complaining.