It sounds like they are selling to the enterprise customers, in which case you'd typically have first year of support included in the price (perhaps itemized se

It sounds like they are selling to the enterprise customers, in which case you'd typically have first year of support included in the price (perhaps itemized separately to allow for creative tax accounting on customer's end) and the renewal will be in a year from the original sale. Again, typically, not automatic, but through persistent nagging.