For the challenge, mostly. Also because it can result in a good call back as well (apparently after I left my call-backs had good conversion rates). As long as

For the challenge, mostly. Also because it can result in a good call back as well (apparently after I left my call-backs had good conversion rates). As long as you combine the right amount of humility, amiability and possibly humour you can turn almost anyone around. For example if someone is getting A LOT of sales calls and yours is the straw that broke the camel's back then you can still help them. Provide information, give em the telephone preference service number (to remove them from sales calls databases), tell them how automated diallers work or how the regulations work in regards to cold calls. Be honest. There is no reason why any call should have to end in a negative on either side. :)