As a first-time homebuyer in the Bay Area, would the HN hivemind recommend Redfin, or using a traditional agent? I was at an open house a couple of weeks ago,

As a first-time homebuyer in the Bay Area, would the HN hivemind recommend Redfin, or using a traditional agent? I was at an open house a couple of weeks ago, and decided to ask the (seller's) agent about her experience. She was young, and said that she had 'bought' only 1 house so far. It was listed at $1.6M, and her client got it for $1.84M. And it was the only bid..... I was like huh? You encouraged him to bid more, and he ended up paying 15% over? That's not something to be proud of. So I'm a bit leery of agents now.