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You bring up some very good points, most of which we have been concerned with and have been debating about as well. Quick Question: - In terms of too much text
by jmorin007 19y ago
You bring up some very good points, most of which we have been concerned with and have been debating about as well.
Quick Question:
- In terms of too much text, are you referring to the about us and FAQ pages? Or was that an "across the board" comment?
We're taking the approach of a little goes a long way. A lot of sites inundate you with content and functionality...they give you a pneumatic nailer when all you needed was a pushpin. We're trying to give you a pushpin and maybe some picture instructions. As you pointed out, many other sites have failed at this already, so it's key for us to receive and closely analyze user feedback to see if this is indeed the correct approach to be taking.
Thanks again for your candid feedback...it is greatly appreciated!
- dzohrob 19y agoI was speaking in general terms, but the specific thing that brought that to my attention was the welcome notification -- the yellow box filled with "stuff you can/should do" after you sign up. My hunch is that it would be intimidating to new users -- there's too much text and perhaps too much ambiguity as to what's the next step. It sounds like you guys have a good attitude for improving the site -- my only other suggestion is to log every single action users take, and base your product changes on such data, not on hunches like the one I offered above. :)
- jmorin007 19y agoCompletely agree about too much wording. Eliminate half of the words on the page, and then cut the remainder in half again, right? We're trying to walk the fine line between an intimidating amount of words and not having enough content to accurately convey what we want to say. The welcome and all other wordy areas could definitely use another once over. Thanks for the response!