At this point, that's a well-known psychological bias. Gmail is a large-scale impersonal system / organization. In every other walk of life, we see such large

At this point, that's a well-known psychological bias. Gmail is a large-scale impersonal system / organization. In every other walk of life, we see such large organizations making mistakes, for essentially inscrutable reasons. Why would Gmail / Google be any different? The onus is on you to show that, rather than the OP to prove he's above reproach / faultless.