I've had a few boxes from them for a few years, they've been pretty solid. Once I had a server go offline, I got an email from them saying they'd detected an is

I've had a few boxes from them for a few years, they've been pretty solid. Once I had a server go offline, I got an email from them saying they'd detected an issue, another 10 minutes later saying they'd found a problem with a network connector and it was fixed. I bought an extra server for a month once and the automated system had some issues which meant I didn't get the login info, took them about a day to fix it and get back to me.