4 ms·
Hahaha, you still haven't found me out. Oh wait..
by swombat 17y ago
Hahaha, you still haven't found me out.
Oh wait..
- jacquesm 17y agoThanks, that at least puts the heat off my name popping up again. Maybe we subconsciously adopt the style of the person we reply to :) ?
- Quarrelsome 17y agoWe do. It's called neuro linguistic programming or the "familiarity principle". Sales people use this for effect.
- Splines 17y agoSeeing people do this in real time must be interesting. Seeing it work must be astonishing.
- Quarrelsome 17y agoI used to do cold call sales for a living and from the "pick up" you can tell what kind of person is answering and modify your voice accordingly. You basically just follow their lead. E.G: * Quiet people don't want shouty salesmen so go quiet, reserved and professional. * Some guy off a council estate/trailer park is typically not going to want to talk to a suit so in that case you'll adopt a very casual and matey tone as if you've bumped into him in a pub/bar. * If I EVER met someone who "knew the score" (e.g. someone smart or knows how telesales work) then I'd just drop all pretences and give it to them "straight". Those are the "obvious" kinds of NLP, there are subtle bits and pieces including copying their tone or turns of phrase. It does increase your conversion rate. Obviously (almost) everyone HATES cold calls so one of my goals was to see how long I could keep "angrys" on the phone. NLP definitely helps here (although empathy, humility and diplomacy are probably more useful) I even managed to sell to one once! :D
- eru 17y ago> [...] so one of my goals was to see how long I could keep "angrys" on the phone. Just as a challenge? Or with anything else in mind?
- Quarrelsome 17y agoFor the challenge, mostly. Also because it can result in a good call back as well (apparently after I left my call-backs had good conversion rates). As long as you combine the right amount of humility, amiability and possibly humour you can turn almost anyone around. For example if someone is getting A LOT of sales calls and yours is the straw that broke the camel's back then you can still help them. Provide information, give em the telephone preference service number (to remove them from sales calls databases), tell them how automated diallers work or how the regulations work in regards to cold calls. Be honest. There is no reason why any call should have to end in a negative on either side. :)
- eru 17y ago> There is no reason why any call should have to end in a negative on either side. :) Unless risking this would increase success in general. ;o)
- jgrahamc 17y agoYou were #50 on my list. If I modify the parser to take case into account you jump up to #16.
- orborde 17y agoIf you are indeed the mystery user, make a post from that account here and prove it.
- JesseAldridge 17y agoThat wouldn't prove anything. Swombat and mystery user could collaborate to deceive us :)
- jgrahamc 17y agoI asked PG if swombat and onetimetoken had set off the HN sock puppet detector and he said that onetimetoken had used an IP address never before seen by HN. So, swombat, time to prove that you are onetimetoken.
- deleted 17y ago[deleted]
- swombat 17y agoIf I was onetimetoken, and I went to all this hassle to create a properly anonymous account and even laid down a challenge to you to find me out... why would I help you to find me out by giving you proof?
- jgrahamc 17y agoYou are the one making the claim to be onetimetoken. I'm just asking that you back that up.