have you tried emailing Jeff? http://gizmodo.com/jeff-bezos-if-you-have-a-problem-with-amazon-email-me-1724561248 http://gizmodo.com/jeff-bezos-if-you-have-a-p

have you tried emailing Jeff? http://gizmodo.com/jeff-bezos-if-you-have-a-problem-with-amazon-email-me-1724561248 http://gizmodo.com/jeff-bezos-if-you-have-a-problem-with-ama... I say this because I heard through someone that works there that Jeff does read complains and will often forward it to a department head with "?" body content. At that point that manager drops everything to come up with an explanation for what happened. Can't confirm this, but the source was pretty solid.