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There are plenty of alternative parcel delivery companies in Germany (UPS, DPD, GLS, Hermes), and they're all generally OK. The worst experience I've had was i

by TillE 10y ago

There are plenty of alternative parcel delivery companies in Germany (UPS, DPD, GLS, Hermes), and they're all generally OK. The worst experience I've had was indeed with DHL, where they apparently loaded my parcel on to the truck every day for about two weeks, but never attempted delivery. Eventually I worked it out with the sender, and DHL returned the original parcel to them. Otherwise, I get dozens of parcels from DHL per year without incident. Every company has horror stories, and I doubt they differ too much percentage-wise in terms of loss and damage.

aluhut 10y ago
The really frustrating thing about all this is that DHL used to be the good company. The one where you could rely on the delivery. It changed abruptly for me. There was one good delivery and then the problems started and never ended. I even considered getting one of those Pack Station accounts. Good that I didn't. The experience colleagues had from this was shocking. Wrong packages, missing packages, messy support and recently that hack. Horrible. I live in a big Germany city, so I hope that drone delivery hype becomes a thing one day.