I personally use a pretty similar (though less formalized) approach at prgmr.com, more out of laziness and cheapness than anything else. 1. I don't want to p

I personally use a pretty similar (though less formalized) approach at prgmr.com, more out of laziness and cheapness than anything else. 1. I don't want to pay for an office, and 2. people will work for less money if you let them work whenever. (and you can often get a good deal hiring people who get fired from regular jobs for not showing up on time.) The thing in my case is that support stuff needs to be answered. Most people are cool waiting 12 hours for non-urgent stuff, so that's fine. Then the monitoring system needs to page, which it doesn't right now, which is a pretty big hole,but one that should be able to be solved automatically.