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If you ever think about relying on Google for your business, this linked thread is a good reason not to. You are at the mercy of helpful volunteers while Google
by maaaats 10y ago
If you ever think about relying on Google for your business, this linked thread is a good reason not to. You are at the mercy of helpful volunteers while Google is stonewalling anyone from ever reaching them and getting help.
- bitJericho 10y agoMy mom called MS about a problem with Edge on Win 10 and they resolved it over the phone within 5 minutes of her requesting they call her. If google ever did that id be completely shocked. Do they even have a phone number?
- droidist2 10y agoI've had the same experience, Microsoft's service is really good.
- oneloop 10y agoI'm a "small but not insignificant" adsense publisher. I have in the past received phone calls from an account manager on the phone. I have the phone number they called from, but if you call them it always goes to voice mail. They can call me but I can't call them.
- iheartmemcache 10y agoAccount manager John's noticed your spending has gone down by 5% each month for the last quarter, flagging you in their CRM as a member to reach out to 'to help you out, in case you have any questions!' Casinos do the same thing by profiling high-rollers who haven't visited in a while ("well we just happen to have a Gulfstream ready for you, sir, and the Villa suite opened up too!").
- kyriakos 10y agoIt took me hours to get my Office 365 subscription resolved with Microsoft support. took talking to 3 different people who kept insisting on remotely accessing my PC, which even when they did they still couldn't fix it. Actually one of them told me that my subscription was a "trial version" when it was clearly not. In the end I managed to talk via email to a person who knew what they were talking about it and resolved the issue in a few minutes. I got the worst impression of Microsoft's support as a paying customer.
- jeffmould 10y agoGoogle does have help, but it is difficult to get, and not well publicized. For Adsense products you need to hit specific revenues to "unlock" help levels. For example, I think it is $25 a week in revenue to have email support. Then if you do more than $500 a month you can get chat support. And finally, the holy grail, is doing enough revenue to get your own account manager, but they don't tell you what that number is. For Google apps, if you have a business account ($5 a month per user no minimum), their phone support is incredibly good. You can call right in, talk right with a support person. I have had to call a few times on migrations for email and some issues with Google docs and the support has been nothing less than impressive.
- spiderfarmer 10y agoEven if you get an account manager, you cannot call him/her directly. They'll only call you.
- crucialfelix 10y agobusiness.google.com is like this too. No possibility to get our locations verified, all the "helpful" links just lead to the black hole of the forum.
- toxican 10y agoAnd god help you if your location is in a new development that isn't on Google Maps yet. It just jumps to the "closest" address by name. Suddenly "Chamber's Hill" becomes "Chamber Drive", which is 5 miles away in the middle of a residential neighobrhood.