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I've found Amazon to be less reliable the sooner it is promised in the last year or so. Amazon's next day delivery will generally either go missing for a coupl

I've found Amazon to be less reliable the sooner it is promised in the last year or so. Amazon's next day delivery will generally either go missing for a couple days or not be delivered at all about 1/2 the time here in NYC (confirmed by a couple other Queens residents). Then you have to wait 48 hours before you can report it missing (despite it saying "delivered" but not being here), then place the lost complaint with service, then wait for the next order which doesn't ship next day. So, about 4 to 5 days for a "next day" delivery. And the last time this happened, 2 out of the 5 items were supposed to reship and I would get a refund and have to re-order 3 of them from said missing package. Except 3 reshipped. So I wound up being charged for and receiving two of one thing I ordered one of. Queue having to get on customer service chat again, package up the duplicate item, walk it over to a shipping location, wait for a refund. For a company that's supposed to be all about logistics, Amazon kind of sucks at logistics.

mafro 10y ago
Thought I'd tag my opposing anecdotal data point onto your comment.. I live in London. I've had maybe 50 next day Prime deliveries in the last year - none of which have been late, lost or other. They are very good at logistics for me!
- soundwave106 10y ago
  Here in Tampa, the "standard" next day delivery services (where there usually is a surcharge) is fine (using the standard Fed Ex or UPS option), and I've never had a problem with the standard 2 day Prime service delivered via USPS or the like. However, for some products, Amazon offers a "free next day delivery" service option. These services tend to be offloaded on sketchy "courier service" companies with names like A1 Courier Services, Lasership, Ontrac, Dynamex, etc. These carriers get generally awful reviews (as seen here: http://www.amazon.com/forum/amazon%20carrier%20feedback/ http://www.amazon.com/forum/amazon%20carrier%20feedback/) and you hear a lot of reports of missing packages, late deliveries, etc. I've only used this option once, the item did arrive, but it was at quite a late hour (10PM). Based on the reviews, I would not use this service again. I still use Amazon a lot, but they have become way sketchier over time. Knockoff batteries are but one symptom of this.
  - JohnTHaller 10y ago
    It was indeed one of these sketchy courier services. They dumped my package by the front door of our apartment building at 10pm on a Saturday night in NYC. Or they claim to have. An hour later when I got home it was nowhere to be seen. I waited home most of the day for it until I had to go out to a previous engagement, too. The previous time I had a next day delivery, they claimed to have attempted delivery mid-evening while I was at home but never even rang the bell.
hga 10y ago
Echoing mafro, this is a regional thing. Here in my corner of SW Missouri, Prime 2nd day delivery through the USPS is rock solid, and next day delivery, which I seldom use, is often through FedEx or UPS, who also don't screw up. From everything I've heard, you generally don't get good delivery service in big cities, although for Amazon I've heard they've been using some sketchy companies that only operate in such cities for that. And I get the impression that bad Prime service through the USPS has more widespread problems. Amazon sure looks like it need to put more work on making this level of their logistics work much more uniformly, but I suspect they already are.

mafro 10y ago

Thought I'd tag my opposing anecdotal data point onto your comment.. I live in London. I've had maybe 50 next day Prime deliveries in the last year - none of which have been late, lost or other. They are very good at logistics for me!

soundwave106 10y ago
Here in Tampa, the "standard" next day delivery services (where there usually is a surcharge) is fine (using the standard Fed Ex or UPS option), and I've never had a problem with the standard 2 day Prime service delivered via USPS or the like. However, for some products, Amazon offers a "free next day delivery" service option. These services tend to be offloaded on sketchy "courier service" companies with names like A1 Courier Services, Lasership, Ontrac, Dynamex, etc. These carriers get generally awful reviews (as seen here: http://www.amazon.com/forum/amazon%20carrier%20feedback/ http://www.amazon.com/forum/amazon%20carrier%20feedback/) and you hear a lot of reports of missing packages, late deliveries, etc. I've only used this option once, the item did arrive, but it was at quite a late hour (10PM). Based on the reviews, I would not use this service again. I still use Amazon a lot, but they have become way sketchier over time. Knockoff batteries are but one symptom of this.
- JohnTHaller 10y ago
  It was indeed one of these sketchy courier services. They dumped my package by the front door of our apartment building at 10pm on a Saturday night in NYC. Or they claim to have. An hour later when I got home it was nowhere to be seen. I waited home most of the day for it until I had to go out to a previous engagement, too. The previous time I had a next day delivery, they claimed to have attempted delivery mid-evening while I was at home but never even rang the bell.

hga 10y ago

Echoing mafro, this is a regional thing. Here in my corner of SW Missouri, Prime 2nd day delivery through the USPS is rock solid, and next day delivery, which I seldom use, is often through FedEx or UPS, who also don't screw up. From everything I've heard, you generally don't get good delivery service in big cities, although for Amazon I've heard they've been using some sketchy companies that only operate in such cities for that. And I get the impression that bad Prime service through the USPS has more widespread problems. Amazon sure looks like it need to put more work on making this level of their logistics work much more uniformly, but I suspect they already are.