Yes, if you don't want to get shut down, you have to take down content for each and every complaint, even the spurious ones, until you file some type of lawsuit

Yes, if you don't want to get shut down, you have to take down content for each and every complaint, even the spurious ones, until you file some type of lawsuit against it. Because otherwise somebody else will do it for you. It's part of being a middle-man, which is exactly what Surge is. There is no "due process" here. It's unreasonable for a service provider to ask for it.