I am not saying I am a good developer. I don't do any development at all anymore, I used to do web dev that is all, and I wasn't that great at it. I looked up

I am not saying I am a good developer. I don't do any development at all anymore, I used to do web dev that is all, and I wasn't that great at it. I looked up the javascript/JQUERY in the docs and hacked together a front end that took notes off a checklist that then generated a note that users could put into the ticketing system. To clarify what was happening. They had 2 apps that were separate. One was the one that allowed us to log into their modems etc. This is where we wrote the notes for the client. It was just a text field that we could write what we did on the ticket. That was all. Most people didn't write good notes, so the company got tired of that and developed a second app. Which was basically a html form with check boxes that you could work through. At the end of the work flow there was a button which generated text based on what you checked off. "Answered customer call about MODEM SUPPORT. Customer claims INTERNET NOT WORKING." Basically something like that. We then copied the text it generated and pasted it into the other software which was on their account. So when I say it took them 4 months to develop the call flow and note taking app. I literally mean 12 call flows with about 4-6 check boxes that generate text to copy and paste into the other one. The issue is they had the call flow you want to go through on the top, say MODEM DEAD or something. After you took in the customers information in those fields: name, phone number, company, problem, etc. If the customer was leading you down the wrong path, and it was actually internet being slow not modem dead(which happened all the time). Then you could have to change call flows by selecting the right one from a drop down box. What happened then is it cleared the entire form of all the information you had placed in it. Their name, number, all your previous steps everything. So all I did was hack together a duplicate version of this that when you changed call flows it kept your notes and said ---> changed call flows to ---> and then let you paste all that information, so if the call was 10 minutes because of this, it was noted. So am I saying I am an awesome hacker, hell no, but it isn't hard to make check boxes on a form print out words to copy and paste, why did it take them that long to do it. When I first started there they told me they had just started working on it in my training.