>To get better service by phone, dial the prompt designated for “sales” or “to place an order,” which almost always gets you an onshore agent, while tech suppor

>To get better service by phone, dial the prompt designated for “sales” or “to place an order,” which almost always gets you an onshore agent, while tech support is usually offshore with the associated language difficulties. I ended up doing something similar the other day. I wanted to cancel my TV service, and was considering upgrading my internet speed. I called in and chose the option to cancel a service. I was on hold for 30 minutes. I had to hang up and then called back a little later, but this time I asked for "upgrades". I got someone immediately. He was a little non-plussed when I immediately asked to cancel a service, but didn't scold me. I did then upgrade my speed.