"The most egregious offenders are companies like cable and mobile service providers, which typically have little competition and whose customers are bound by co

"The most egregious offenders are companies like cable and mobile service providers, which typically have little competition and whose customers are bound by contracts or would be considerably inconvenienced if they canceled their service. Not surprisingly, cable and mobile service providers are consistently ranked by consumers as providing the worst customer support." UK: significant problem with adsl broadband, kept going round in circles over a period of weeks, was advised by the tech support to phone the sales number and ask to cancel contract. Issue escalated in minutes and solved in an hour. Apparently customer retention has higher priority to customer support.