3 ms·
Reminded me of Julie Snyder's ten month battle with MCI over immense charges she never incurred. Agents seemed to make up new offices and procedures to assure h
by brownbat 10y ago
Reminded me of Julie Snyder's ten month battle with MCI over immense charges she never incurred. Agents seemed to make up new offices and procedures to assure her that her issue had been elevated and this time it would be different.
It was only fully resolved after she put the story on This American Life.
http://www.thisamericanlife.org/radio-archives/episode/253/the-middle-of-nowhere?act=2 http://www.thisamericanlife.org/radio-archives/episode/253/t...