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Clever headline. Almost makes you think the NYTimes is telling the truth. But the places I've worked, the desire was always to resolve the phone calls one and
by michaelbuddy 10y ago
Clever headline. Almost makes you think the NYTimes is telling the truth. But the places I've worked, the desire was always to resolve the phone calls one and done. Get the answer, get them resolved so they don't have to call back. The conspiracy theory the NYT is cooking up is clickbait.
- elbrownos 10y agoNot such a clever headline; the only people who say 'purposely' are toddlers and Americans.
- yardie 10y agoThat hasn't been my experience. Worked a few tech support jobs and the big ones wanted the call finished in 8 minutes no matter the outcome. Now, they would tell you to resolve the issue, wink wink, but your performance was based only on call time.