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I don't know why I keep seeing this comment on HN, but Google has good support for all paid products.
by chipperyman573 10y ago
I don't know why I keep seeing this comment on HN, but Google has good support for all paid products.
- cjslep 10y agoGoogle also has consumer-facing customer service reps all around the globe. I am part of the team that builds their tools.
- wincy 10y agoEven Google Fiber, which is a direct competitor with the terribly rated cable companies, has excellent customer service (if you actually need to call them). I needed to migrate an account from my wife's gmail to mine and they had it changed within a few minutes. Since then the service has had 99.9% uptime (the one time it did go down was during the World Series, and they comped the entire city 2 days).
- csydas 10y agoProbably because there are different experiences with different Google products. Apps for Education Customers, for example, get a working product but very little in the way of support. You can submit whatever you want, but whether Google chooses to answer is another story, not always with a happy ending.