Google does offer phone support (and email etc), with SLAs - however this is for their paid offerings (I.e. Google Apps, which is like Gmail/Calendar/Docs/Drive

Google does offer phone support (and email etc), with SLAs - however this is for their paid offerings (I.e. Google Apps, which is like Gmail/Calendar/Docs/Drive etc). Google Apps start at $5 a month, so the entry price isn't astronomical. For free products, there's support on official forums.