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A smaller response time actually leads to more requests from customers IMHO. Customers are more likely to contact you for "mundane" tasks when they are assured
by passenger 10y ago
A smaller response time actually leads to more requests from customers IMHO.
Customers are more likely to contact you for "mundane" tasks when they are assured of a quick response.
- bpchaps 10y agoThis might be true. When I worked at a helpdesk, I was given praise for having the fastest call times on the floor. In the same review though, I was critiqued just as strongly for not being personal enough. It was and telling.