> Pages are better used to communicate with existing customers by distributing content ... I don't like this trend, more and more service oriented companies mo

> Pages are better used to communicate with existing customers by distributing content ... I don't like this trend, more and more service oriented companies moving their support to facebook platform. As a customer who is not on facebok I get less attention from their support staff, this makes me reevaluate such companies and for the most part abandon their services. I'm talking about smaller telcos and such, but I'm noticing that even bigger companies starting to do this thing: "contact us on facebook to get help". Don't they realize that they alienate a proportion of their customers? It seems that they don't care and that's really is the issue here.