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IMHO, the businesses are suing Yelp because it appears that not buying advertising results in negative effects. While that may not really be true and it could i

IMHO, the businesses are suing Yelp because it appears that not buying advertising results in negative effects. While that may not really be true and it could indeed be Yelp's ranking algorithm automatically removing the reviews, the fact that most of Yelp's salespeople apparently seem to be parroting the "buy advertising and you'll get good reviews" line makes this look all the more suspicious in the eyes of the business owners.

jrockway 17y ago
Doesn't Google do the same thing? Don't buy ads, you are on page 5 of the search results. Buy an ad, and you are right at the top. Extortion!!!!
- rcoder 17y ago
  Google has studiously avoided ranking search results according to sites' ad spending. Placement in an AdWords block outside of the normal search results is an obvious compromise that allowed them to "sell" placement without destroying the value of their core search product. Where Yelp has allegedly crossed a line is in manipulating the user-generated reviews of a site according to whether they pay for advertising, while claiming that no manual intervention is happening. The truth is likely more murky than either party's depiction, of course; I wouldn't be at all surprised to hear that their "automated filter" does take the "ad partner" status of a business into account when deciding how many reviews to flag for moderation or removal. Of course, you're right to suggest that at a certain level, Yelp can do whatever they want. They just shouldn't misrepresent what you're buying with your ad dollars.
- theli0nheart 17y ago
  No, it's not the same at all. Let me illustrate in what scenario they would be the same. Say I'm #1 for a Google Search. A Google sales rep then contacts me and says that for $300 a month, I can maintain that position. But I have great SEO and don't need to pay Google anything. After I decline to pay, Google's ranking algorithm destroys my pagerank and I am now on page 5 of search results. That doesn't seem right.

jrockway 17y ago

Doesn't Google do the same thing? Don't buy ads, you are on page 5 of the search results. Buy an ad, and you are right at the top. Extortion!!!!

rcoder 17y ago
Google has studiously avoided ranking search results according to sites' ad spending. Placement in an AdWords block outside of the normal search results is an obvious compromise that allowed them to "sell" placement without destroying the value of their core search product. Where Yelp has allegedly crossed a line is in manipulating the user-generated reviews of a site according to whether they pay for advertising, while claiming that no manual intervention is happening. The truth is likely more murky than either party's depiction, of course; I wouldn't be at all surprised to hear that their "automated filter" does take the "ad partner" status of a business into account when deciding how many reviews to flag for moderation or removal. Of course, you're right to suggest that at a certain level, Yelp can do whatever they want. They just shouldn't misrepresent what you're buying with your ad dollars.
theli0nheart 17y ago
No, it's not the same at all. Let me illustrate in what scenario they would be the same. Say I'm #1 for a Google Search. A Google sales rep then contacts me and says that for $300 a month, I can maintain that position. But I have great SEO and don't need to pay Google anything. After I decline to pay, Google's ranking algorithm destroys my pagerank and I am now on page 5 of search results. That doesn't seem right.