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It's irresponsible for a service provider who outsources server management to a cloud company to not know and meet that vendors contractual requirements. They
by Steeeve 10y ago
It's irresponsible for a service provider who outsources server management to a cloud company to not know and meet that vendors contractual requirements.
They were given notice, they failed to respond to that notice. Then they tried to make it seem like Digital Ocean was the bad guy.
If anybody looks bad here, it's Surge. They lost 37,999 websites because they couldn't resolve a problem with 1.
- sintaxi 10y agoPlease know more facts before passing judgement. We told Digital Ocean that we were open on the issue and that we would rather take down the site than risk having all our customers disabled. We asked for one of two things either 1) we be sent a takedown notice from the trademark holder OR 2) Digital Ocean be sent a takedown notice from the trademark holder Digital Ocean took down our customers sites knowing full well that they didn't have to.
- Steeeve 10y agoI appreciate your response, but you have done a disservice to your customer base. If you're going to risk the status of 37,999 websites on principal, you have a duty to notify those site owners of your predicament and of the risk you are placing them in. You could have worked out a firm deadline for resolving this issue ahead of the shutdown. You could have complied, then taken your business elsewhere or come to a meaningful resolution without risking 37,999 sites. When coming to my conclusion, I read your side of the argument and I read Digital Ocean's. You chose not to tell the whole story in order to put Digital Ocean in a bad light. Bad decision after bad decision.