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Wow, seriously? No surprise there, 5 days is far longer than most providers will give you. You're lucky to get 24-48 hours to take down infringing content at m

Wow, seriously? No surprise there, 5 days is far longer than most providers will give you. You're lucky to get 24-48 hours to take down infringing content at most DCs in my experience. Did the other guys even make an effort to respond?

sintaxi 10y ago
We were in frequent communication with Digital Ocean and when we last spoke it was still an open issue. They had asked us to file a counterclaim but withdrew the request 39 minutes before shutting us down. 5 days total had elapsed from the original request which we responded to within 22 minutes. https://news.ycombinator.com/item?id=12010521 https://news.ycombinator.com/item?id=12010521
- deleted 10y ago
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- ultramancool 10y ago
  Why wouldn't you simply forward the notice to the customer and tell them to respond within 48 hours? If the response doesn't satisfy DO, tell them sorry, upstream doesn't allow it, bye bye. It sucks, but that's how DCs operate sometimes. It's pretty understandable for DO to not want to get involved in a legal dispute like that, buy your own IP range if you need to avoid this and take it to court yourself. You took on a huge risk yourself by allowing the content to stay on your network after you got the notice and may have implicated yourself should a trial be underway. Seems insane that you let your entire service get nuked over one customer. And to publicly call this "radio silence"? They literally gave you a warning with an exact timeframe.
  - sintaxi 10y ago
    > Why wouldn't you simply forward the notice to the customer and tell them to respond within 48 hours? We would have had we been sent a notice from the trademark holder but we weren't. Or even had DO been sent the request from the rights holder. This is the due-process we are asking for. > It's pretty understandable for DO to not want to get involved in a legal dispute like that To our knowledge Digital Ocean was at no time directed by the trademark owner to remove the content. This was DO acting on their own. > They literally gave you a warning with an exact timeframe. This is an exaggeration. - We responded within 22 minutes of the original complaint. - The complaint did not request takedown. - We were not given timeline nor consequences until 24h before takedown. - When given 24h notice We immediately asked for a call which Digital Ocean wasn't available for until the DAY of the takedown. - We spoke on the phone with DO hours prior to the takedown which at their request was left with an action item to fill out a counterclaim. - Digital Ocean withdrew their request for a counterclaim (unknowingly to us) and disabled our network 39 minutes later. So in truth we had an email we hadn't received yet that gave us only 39min to comply with. We were warned 24h prior but DO wasn't available to discuss until only hours before the takedown and the last correspondence with them they requested a counterclaim to be filed. Our request for counterclaim documents was the last message they received from us before shutting us off. > Seems insane that you let your entire service get nuked over one customer. And to publicly call this "radio silence"? They literally gave you a warning with an exact timeframe. We made it clear to them on the phone that we would rather take down the content then have all our customers taken offline. Digital Ocean disabled our network knowing full well it wasn't necessary to have the parody site removed and gave us only a 39 minute window to comply which we did not see in time. Digital Ocean went completely dark for an hour after disabling the network and ignored our attempts to reach out.

sintaxi 10y ago

We were in frequent communication with Digital Ocean and when we last spoke it was still an open issue. They had asked us to file a counterclaim but withdrew the request 39 minutes before shutting us down. 5 days total had elapsed from the original request which we responded to within 22 minutes. https://news.ycombinator.com/item?id=12010521 https://news.ycombinator.com/item?id=12010521

deleted 10y ago
[deleted]
ultramancool 10y ago
Why wouldn't you simply forward the notice to the customer and tell them to respond within 48 hours? If the response doesn't satisfy DO, tell them sorry, upstream doesn't allow it, bye bye. It sucks, but that's how DCs operate sometimes. It's pretty understandable for DO to not want to get involved in a legal dispute like that, buy your own IP range if you need to avoid this and take it to court yourself. You took on a huge risk yourself by allowing the content to stay on your network after you got the notice and may have implicated yourself should a trial be underway. Seems insane that you let your entire service get nuked over one customer. And to publicly call this "radio silence"? They literally gave you a warning with an exact timeframe.
- sintaxi 10y ago
  > Why wouldn't you simply forward the notice to the customer and tell them to respond within 48 hours? We would have had we been sent a notice from the trademark holder but we weren't. Or even had DO been sent the request from the rights holder. This is the due-process we are asking for. > It's pretty understandable for DO to not want to get involved in a legal dispute like that To our knowledge Digital Ocean was at no time directed by the trademark owner to remove the content. This was DO acting on their own. > They literally gave you a warning with an exact timeframe. This is an exaggeration. - We responded within 22 minutes of the original complaint. - The complaint did not request takedown. - We were not given timeline nor consequences until 24h before takedown. - When given 24h notice We immediately asked for a call which Digital Ocean wasn't available for until the DAY of the takedown. - We spoke on the phone with DO hours prior to the takedown which at their request was left with an action item to fill out a counterclaim. - Digital Ocean withdrew their request for a counterclaim (unknowingly to us) and disabled our network 39 minutes later. So in truth we had an email we hadn't received yet that gave us only 39min to comply with. We were warned 24h prior but DO wasn't available to discuss until only hours before the takedown and the last correspondence with them they requested a counterclaim to be filed. Our request for counterclaim documents was the last message they received from us before shutting us off. > Seems insane that you let your entire service get nuked over one customer. And to publicly call this "radio silence"? They literally gave you a warning with an exact timeframe. We made it clear to them on the phone that we would rather take down the content then have all our customers taken offline. Digital Ocean disabled our network knowing full well it wasn't necessary to have the parody site removed and gave us only a 39 minute window to comply which we did not see in time. Digital Ocean went completely dark for an hour after disabling the network and ignored our attempts to reach out.