This was exactly my experience when I phoned my ISP and was met by an obviously recorded message that asked me what I want and then, apparently, switched to lis

This was exactly my experience when I phoned my ISP and was met by an obviously recorded message that asked me what I want and then, apparently, switched to listening. I had no idea what to say to it! So I waited until it returned to the usual "wait to switch to an operator". Only a few calls later I learned from the human operator that I'm supposed to say something like "technical support". (At the same time I have no difficulty and even prefer to call a local taxi using a voice menu based on my usual routes. These guys jump straight to business: "if your current address is X, press 0", "if you're going to Y, press 0", and then confirm; takes half a minute.)