3 ms·

Nothing but radio silence from DigitalOcean while 38k sites remain down

37 points by mofle 10y ago

dkroy 10y ago
Forwarded this via slack to a friend that works there though I am sure they are already working on this issue.
guelo 10y ago
If it's a parody site hopefully surge has the resources to sue NRA for fraudulent take down .
- jrnichols 10y ago
  It doesn't sound like the NRA didn't take down Surge, though. The hosting provider/Cloudflare did.
fuhrysteve 10y ago
While this sounds frustrating, I wouldn't ever put anything that required high availability on DigitalOcean. DigitalOcean is great because they are cheap & simple to get stuff setup - not because they are robust and redundant.
- wcummings 10y ago
  Yeah its basically a VPS provider, with all the connotations that come with that.
- laurencei 10y ago
  But is this anything to do with "cheap & simple" vs a takedown notice that resulted in the entire server been taken offline? Redundancy really has nothing to do with this? i.e. would another provider have acted differently? If you host all your websites on a single box - then is there an expectation on a server provider to get an engineer to go into the box to turn off "one" site - vs just turn off the box?
  - fuhrysteve 10y ago
    Yes that's a good point! This seems to be simply a case of bad customer service rather than bad technology. I guess Another reason not to use DigitalOcean for projects requiring high availability I suppose.
- mamcx 10y ago
  What provider will be good option then?
  - fuhrysteve 10y ago
    There are quite a few and of course it depends on your needs. Personally I like AWS and SoftLayer. They both have world class data centers and tons of different advanced ways to build and configure systems, numerous availability zones across the globe, etc. DigitalOcean is a really wonderful, cheap, and performant solution for rapid prototyping and other projects where you don't want to be burdened with unnecessary complexity or high costs. I often use a DigitalOcean droplet as a personal development environment for this reason. However, I don't think DigitalOcean is a great fit for enterprise systems or for projects that are ready to start planting deep roots. In other words, it's probably a bad fit for someone looking to provide hosting for 38k sites.
    - mamcx 10y ago
      Sorry my ignorance but AWS is not unreliable? I hear all time (ie, here in hknews) that is down and that lost of data in catastrophic ways... or things have improved. Plus, look like more complex, so I assume, more things to break...
victorhugo31337 10y ago
Isn't the cloud awesome?
- stoic 10y ago
  DMCA takedowns and the like affect baremetal providers and colos too
  - deleted 10y ago
    [deleted]
doughj3 10y ago
This same thing happened back in December/January, when a DMCA for "trademark infringement" was sent and DO took surge offline: https://medium.com/surge-sh/more-on-january-7th-downtime-the-dmca-and-due-process-c4472032856#.dmij8c5x9 https://medium.com/surge-sh/more-on-january-7th-downtime-the...
joshka 10y ago
Not a DMCA takedown request apparently: "@Sarterus @xor according to @digitalocean we needed to remove b/c of "trademark in general". DMCA was not cited as the reason to remove." -- Brock Whitten (‏@sintaxi) at https://twitter.com/xor/status/748317104965750785 https://twitter.com/xor/status/748317104965750785
deleted 10y ago
[deleted]

37 points by mofle 10y ago

dkroy 10y ago

Forwarded this via slack to a friend that works there though I am sure they are already working on this issue.

guelo 10y ago

If it's a parody site hopefully surge has the resources to sue NRA for fraudulent take down .

jrnichols 10y ago
It doesn't sound like the NRA didn't take down Surge, though. The hosting provider/Cloudflare did.

fuhrysteve 10y ago

While this sounds frustrating, I wouldn't ever put anything that required high availability on DigitalOcean. DigitalOcean is great because they are cheap & simple to get stuff setup - not because they are robust and redundant.

wcummings 10y ago
Yeah its basically a VPS provider, with all the connotations that come with that.
laurencei 10y ago
But is this anything to do with "cheap & simple" vs a takedown notice that resulted in the entire server been taken offline? Redundancy really has nothing to do with this? i.e. would another provider have acted differently? If you host all your websites on a single box - then is there an expectation on a server provider to get an engineer to go into the box to turn off "one" site - vs just turn off the box?
- fuhrysteve 10y ago
  Yes that's a good point! This seems to be simply a case of bad customer service rather than bad technology. I guess Another reason not to use DigitalOcean for projects requiring high availability I suppose.
mamcx 10y ago
What provider will be good option then?
- fuhrysteve 10y ago
  There are quite a few and of course it depends on your needs. Personally I like AWS and SoftLayer. They both have world class data centers and tons of different advanced ways to build and configure systems, numerous availability zones across the globe, etc. DigitalOcean is a really wonderful, cheap, and performant solution for rapid prototyping and other projects where you don't want to be burdened with unnecessary complexity or high costs. I often use a DigitalOcean droplet as a personal development environment for this reason. However, I don't think DigitalOcean is a great fit for enterprise systems or for projects that are ready to start planting deep roots. In other words, it's probably a bad fit for someone looking to provide hosting for 38k sites.
  - mamcx 10y ago
    Sorry my ignorance but AWS is not unreliable? I hear all time (ie, here in hknews) that is down and that lost of data in catastrophic ways... or things have improved. Plus, look like more complex, so I assume, more things to break...

victorhugo31337 10y ago

Isn't the cloud awesome?

stoic 10y ago
DMCA takedowns and the like affect baremetal providers and colos too
- deleted 10y ago
  [deleted]

doughj3 10y ago

This same thing happened back in December/January, when a DMCA for "trademark infringement" was sent and DO took surge offline: https://medium.com/surge-sh/more-on-january-7th-downtime-the-dmca-and-due-process-c4472032856#.dmij8c5x9 https://medium.com/surge-sh/more-on-january-7th-downtime-the...

joshka 10y ago

Not a DMCA takedown request apparently: "@Sarterus @xor according to @digitalocean we needed to remove b/c of "trademark in general". DMCA was not cited as the reason to remove." -- Brock Whitten (‏@sintaxi) at https://twitter.com/xor/status/748317104965750785 https://twitter.com/xor/status/748317104965750785

deleted 10y ago

[deleted]