Agreed, and to reply in the context of a critical comment someone further up noted (about never wanting to deal with any SaaS provider that required talking to

Agreed, and to reply in the context of a critical comment someone further up noted (about never wanting to deal with any SaaS provider that required talking to a human) ... these are the kinds of reasons -- asking for architecture details or regulatory/security audits -- you NEED to be able to talk to humans, especially if you're operating in a regulated industry yourself or you're trying to sign an enterprise agreement with far-reaching consequences.