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Not sarcastic: aws is not a tool, it's a service. You're exchanging dollars for SLA. The SLA is built in: you're sometimes (rarely) down, and someone else gets
by oconnore 10y ago
Not sarcastic: aws is not a tool, it's a service. You're exchanging dollars for SLA. The SLA is built in: you're sometimes (rarely) down, and someone else gets called about it.
- riquito 10y agoYour customers will blame you: you don't want it to happen. Even if amazon pay you some damage you may lose trust or your whole business in the meantime.
- ceejayoz 10y agoWith a major AWS outage, customers will think "the Internet is having trouble today." Half the sites they visit will be down or broken in some way.
- CaptSpify 10y agoI think this perspective really depends on who you are supporting. This is my experience: 1) Actual customers: They want you to fix it. They don't care who's fault it is, they are dependent on you. 2) Internal customers: They want someone to blame. They don't really care that it's down, they just want to point the finger at someone when their report goes out late.