There's now a followup blog post at http://www.makingstrange.net/2010/03/update-are-amazon-seller-ratings.html http://www.makingstrange.net/2010/03/update-are-a

There's now a followup blog post at http://www.makingstrange.net/2010/03/update-are-amazon-seller-ratings.html http://www.makingstrange.net/2010/03/update-are-amazon-selle.... Amazon contacted her and offered the usual story (it was an inexperienced employee, various people screwed up, the issues involved have been escalated), and she's giving them the benefit of the doubt.