3 ms·
"my cluster is unresponsive" is not straightforward at all. in fact it's the vaguest, most un-straightforward kind of problem you could have. one of the inter
by beachstartup 10y ago
"my cluster is unresponsive" is not straightforward at all. in fact it's the vaguest, most un-straightforward kind of problem you could have.
one of the interview questions i ask is "a customer calls in and said their system is unresponsive. what do you do?"
this will weed out a bullshitter 99% of the time, because the potential problem domain is the entire OSI stack, across the open internet, and also could be potentially on the customer side, which is most likely also a complex setup.
if you want someone who can actually fix the problem to help you, it's going to cost a lot of money. one of these people is six figures. now imagine a whole team of them, 3 shifts a day, every single day, forever.
- robalfonso 10y agoYou miss my point, I simply mean a forum post is not ideal for support. In my case I would want a ticket, something concrete I know can be sent and seen. A forum does not engender confidence my issue will be seen and also I would not want to put private info into a forum. Also I gave a poor example. I run a Es cluster so my thinking is at the point of my cluster is unavailable i know it's all red and it's not between my service and the endpoint.
- beachstartup 10y agoanything free or included will be abused by a certain % of the customer base. if you feel that strongly about it, buy the support.