Our company had a horrible experience with Elastic Cloud: 1. We were provisioned hardware that was less performant than promised (HDD rather than SSD-backed.)

Our company had a horrible experience with Elastic Cloud: 1. We were provisioned hardware that was less performant than promised (HDD rather than SSD-backed.) 2. The dashboard suggests significantly lower memory utilization than reality. We spent days going down the wrong rabbit holes, when we were getting timeouts simply related to out of memory errors. 3. When there's a shard failure, your only option is to reach out to support. You can't upgrade the database or anything. We switched to Bonsai and it's been much more stable.