Anyone who has spent any amount of time dealing with Citi saw this coming from a mile away. Over at /r/churning, Citi's customer facing tech stack is the butt o

Anyone who has spent any amount of time dealing with Citi saw this coming from a mile away. Over at /r/churning, Citi's customer facing tech stack is the butt of many jokes, and there is no reason to believe their merchant facing services are any better. Example: I was recently told by Citi to create a new account after getting locked out of my old one. This isn't the first time this has happened: I am now on username.4 on their website, and my wife and I have made a point of not putting any critical charges on Citi cards. Costco may have saved a few bucks by ditching Amex, but they'll pay a price in customer satisfaction in the long run. Given their usual customer focused orientation, I'm surprised they thought this would be a good tradeoff.